Technical support

Discover our C.A.T: Technical assistance centres

Caiframe provides its customers with authorized Technical Support Centers (T.S.C.), which follow the company procedures during the technical intervention phase and exclusively use authorized spare parts.
Before asking for the T.S.C intervention, ask your dealer/retailer who will be able to give you all the technical assistance you need with competence and preparation.
Your dealer/retailer will interface with Caiframe to perform all the necessary operations to the best and to receive any original spare part.
Eventually, the dealer/retailer itself will suggest you to call the nearest T.S.C in case of specific technical needs.
For any inefficiencies, for which we apologize in advance, contact the Caiframe Group directly via e-mail at: postvendita@caiframe.com.
To request the intervention of a C.A.T. you need to attach a photo of the Product Identification Label.

“Quality in the production of custom-made fixtures”

TECHNICAL SUPPORT

INFORMATION REQUIRED

Attach a picture of the ID label

If you can’t find your bill, instead of writing the order n° you can write the numbers you find on the label inside the window frame’s door.

See Label Example The Caiframe technical staff will be able to retrieve your ordr.

Attach a picture of the ID label

In case of Lacquered or Litos Finish window frames, the code might not be visible, so it is necessary that you have your bill.

Picture and documents useful for the problem's description

WARNING

Before accepting the rates reported below, read carefully the Users and Maintenance Manual and the General Warranty Condition in it.

CALL RIGHTS € 50 + VAT

COST PER HOUR € 35 + VAT, 1 HOUR MINIMUM

PAYMENT: AFTER COMPLETED INTERVENTION,DIRECTLY TO THE TECHNICIAN

With the acceptance of the above conditions, the customer declares to have read the Users and Maintenance Manual and the General Warranty conditions contained in it and therefore requires technical assistance at the conditions stated above.

I have read and accepted the Conditions and I am committed to directly pay to the technician, if the intervention turns out to be for a fee.

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Use and Maintenance Manual

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