13 GUARANTEES

GUARANTEE LIMITATIONS,

The guarantee does not cover:

1. The hardware and seals registrations, and however all the ordinary maintenance operations reported in the Use and Maintenance Manual.
2. The normal decay of the window.
3. The products especially manufactured upon the customer’s request that might vary and/or exceed the Caiframe’s official DIMENSION LIMIT TABLE
4. The removable parts, handles, glass parts, hinges, seals, any accessory (ex. spider control, ventus) and all the parts subject to mechanical wear. Such components are covered by guarantee only when proven a factory defect.
5. The hardware installed after the delivery upon express request by the customer.
6. The transformations and modifications of the product of every kind made after the delivery.
7. All the GUARANTEE EXCLUSION cases reported below.

COMPONENTS WITH LIMITED GUARANTEE

On the components reported below, the following guarantee limitations are applied:

ROLLER SHEET

• • PVC: the terms of guarantee reported above are however limited to a maximum of 3 years against fading and cracking of the surfaces. Regarding the weathering resistance, the maximum limit is 3 years for the shades of gray, according to the norm DIN 54001. The minimum limit of the brightness degree guaranteed is equal to 30%. The surface guarantee does not include corrosions caused by the influence of a particularly aggressive environment (filiform corrosion).
  • ALUMINUM: the terms of guarantee reported above are however limited as for the minimum brightness degree limit guaranteed, equal to 30% of the original value, calculated according to the norm DIN 67530 – ISO 2813. Regarding the weathering resistance, the maximum limit is degree 3 on the shades of grey reported on the norm DIN 54001. Corrosions resulting from the influence of a particularly aggressive environment are not included in the terms of the guarantee.
  • STEEL: the terms of guarantee reported above are however limited as for the minimum brightness degree limit guaranteed, equal to 30% of the original value, calculated according to the norm DIN 67530 – ISO 2813. Regarding the weathering resistance, the maximum limit is degree 3 on the shades of grey reported on the norm DIN 54001. Corrosions resulting from the influence of a particularly aggressive environment are not included in the terms of the guarantee.
  • MOSQUITO NETS: the terms of guarantee reported above are however limited to a maximum of 3 years. Damages resulting from shock or breakthrough of the fabric are excluded from the guarantee.

CASES FO EXCLUSION FROM THE GUARANTE

All the guarantees decline if the defect of the product provided in caused completely or is partly aggravated by:

• • 1. No respect of the indications reported in the Use and Maintenance Manual, that you can find on our website caiframe.com.
    2. Transportation damages not disputed within the terms of law.
    3. Wrong storage such as prolonged stop of the packed products left directly in contact with rain and/or sun.
    4. Wrong installation of the product whether the assembly was not made by Caiframe and the assembly instructions were not followed. Whether Caiframe didn’t perform and bill the assembly, any installation defect are only attributable to the seller or to the company that performed such operations.
    5. Damages resulting from construction works such as wall painting, concrete, polishes, plaster etc.
    6. Interventions on the products made by staff not specifically authorized by Caiframe and/or use of non-original spare parts or accessories.
    7. Hardware installed after the delivery upon specific request of the customer.
    8. Transformation and modification of the product of every kind done after the delivery.
    9. Improper or incorrect or non-compliant use of the products.
    10. Carelessness, accidents, late report of the defect after 7 days from the manifestation of the anomaly.
    11. Use of excessively aggressive detergents (containing, for example, alcohol or ammonium chloride), as well as those containing abrasive and/or caustic substances, since they will damage the surfaces of the wood, glass and hardware.
    12. Damages resulting from humidity stagnation caused by carelessness (ex. drainage holes occlusion).
    13. Excessive environmental humidity (ex. windows installed in rooms where flooring and/or plastering works are performed without the necessary air exchange). Such phenomenon is frequently happens also as a consequence of lack of ventilation in the rooms, as well as applications in excessively humid contexts where the sunlight is scarcely present, such as Old Town’s alleys, basements, cellars.
    14. Conditions of exposure to corrosive or aggressive environments: areas within 200 meters from chemical plants, refineries, steel mills, industrial laundries, foundry etc.
    15. Conditions of exposure to highly aggressive natural environments: areas within 300 meters from the last wave of the sea (500 meters for the ocean), or windows installed above 2.000 meters upon the sea level. In such cases, we suggest to improve the window’s protection with the special ExtremeT. Finish. Within 300 meters from the last wave of the sea (500 meters for the ocean), we suggest to require the application of the special Tricoat hardware, since the standard hardware is not suitable.
    16. Damages caused by objects, such as radiators, from direct exposure to the fire flame or other sources of heat.
    17. Damages to the film of paint or to the hardware caused by the packaging material after the abandonment of the windows under the rain and/or sun.
    18. Abnormalities of every kind not attributable to defects of the materials or manufacturing of the product.
    19. Damages even coincidentally attributable to the construction of the building in which the products were installed.
    20. Fires, lightning, tornados, flooding, explosions, hailstorm and any atmospheric adversity having characteristics of exceptionality, as well as wars, riots, radiations, falling objects, vandalism, or other extraneous circumstances such as gas emissions, vapors and however any contact with aggressive and/or corrosive materials of any kind.
    21. Accidental causes or force majeure.
    22. All the cases reported in the section ‘DON’T WORRY IF..’ of the official Caiframe website caiframe.com.

CASES OF EXCLUSION FROM THE PAINTING GUARANTEE

Regarding the Painting Guarantee, are also excluded from the guarantee:

• • 1. Special finishes (Litos, Antique, Special Etched) on External Darkening Closures are excluded from the guarantee.
    2. Natural Finishes, Oil, Oak Snow, Scratched Nature are excluded from the guarantee. We suggest their application only to products coated with aluminum or bronze. On this point, refer to the official updated table COLORS ESSENCESPAINTING GUARANTEE TABLE by Caiframe, present in the last version of the Technical Dossier.
    3. The following phenomena must be considered normal during the course of time, and therefore not covered by the guarantee since they are not attributable to a painting flaw:
       1. Loss of brightness (approximately 30% of the initial value, measurable according to the norm UNI EN ISO 2813)
       2. Slight variations of the wood color, a natural effect, or minimum variations of colors on the lacquered.
       3. Any spillage of resinous, rubbery, tannic or saline substances, since they are natural substances contained in the wood.
    4. Conditions of exposure to corrosive or aggressive environments: ex. areas within 200 meters from chemical plants, refineries, steel mills, industrial laundries, foundries etc.
    5. Conditions of exposure to highly aggressive natural environments: ex. areas within 200 meters from the last wave of the sea, or windows installed above 2.000 meters above the sea level. In such cases, we suggest to improve the window’s protection with the special ExtremeT. Finish.
    6. Wood swelling caused by an excessive environmental humidity (ex., windows installed in rooms where flooring and/or plastering works are performed without the necessary air exchange).
    7. Color variations caused by the wood and its normal ageing and seasoning process. Such phenomenon is more evident on the light colored windows.
    8. Paint’s film whitening caused by prolonged contact with water and/or humidity during the first months after the window’s installation.
    9. Mechanical trauma caused accidentally and7or by an improper use (ex. scratches, lining, swiping, hit, friction, vandalism, burglary) or by exceptional natural events (such as hailstorms, flooding, fires) that might in any way interrupt the continuity of the paint film and/or favor the entrance of water under the paint film. In such cases, it is fundamental to proceed quickly to a touch up and if necessary to a whole repainting.
    10. Damages to the pint film resulting from the contact (squirts or straining) with products used in the construction sites, such as wall paints, concrete, polishes, plaster etc.
    11. Touch ups, maintenance, over – painting, made with products not listed in the User and Maintenance Manual, available on our website caiframe.com. To allow you to verify that the products you are going to use are authorized, Caiframe has inserted some metallic plotters, that vary in every specific products.
    12. Windows cleaning performed with chemical aggressive detergents with an acid ammonia base (ex. multi – purpose products) or alcohol.
    13. Damages resulting from humidity stagnation caused by carelessness (ex. drainage holes occlusion).
    14. Damages resulting from the contact with chemically aggressive substances such as ammonia, hydrochloric acid, alcohols, house cleaning products, excrements.
    15. Damages to the paint film caused by a prolonged stop of the packaged products left directly in contact with rain and/or sun.
    16. Formation of cracks, detachments and deformations of the Solid woods with a possible interruption of the paint film.
    17. Damages to the paint film resulting from the packaging material, after the abandonment of the windows under the rain and/or sun.

NOTE. The points reported above integrate and add up to all the points ‘GUARANTEE EXCLUSION CASES’.